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I had an issue using the German warehouse for the first time. It appeared that ID documents and proof of address must be uploaded, before shipments, even repacking can be done. Since there is (too) little information given on the package inbox, I tried and tried to request repacking and only a pop-up telling me documents need to be uploaded before this can be done - without saying what kind of documents, could have been invoices for some of the packages as well… Finally Honey guided me and the approval of my documents was done within an hour or so. Great thanks once again to the Forward2Me support team and this time in particular to Honey!
Had some questions regarding Li-Po batteries relating to one of my current orders arriving at myus, com. Christian A. Advised me very friendly and in no time in detail about the options and shipping. Thank you David!
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Empty.
Easy to set and parcel was sent to me in Australia very quickly
Hi Uwe.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you have felt continuously happy with our service for the last 5 years. It is also great to learn that you have been very satisfied with the communication and support that you received from our agents Aimee and Nica. I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley