uyen v.

I recently bought LA MEDUSA MEDIUM HANDBAG as a Christmas gift for my mom at the Manhasset, NY ******* Versace location. Firstly, we were not greeted at all by any of the sales rep (and the store was completely empty) until I finally asked to see a few purses. They never once offered us water like all the other stores that I've ever shopped in. YSL, Gucci, and Chanel even offered champagne! And I really believe it's because we're Asians in casual clothing. And when I asked for a bottle of water because we have been browsing for 30 mins now, she said no because of Covid! I was dumbfounded because here we are, touching almost every single bag in the store without sanitizing. When we finally chose to buy the black Medusa handbag for $2,750K (with tax) she just asked for my credit card and then went to the back of the store for 15 mins. Came back out with the bag and the gift receipt. NEVER once did she explained to us the return policy. I even joked that hey my mom might come back tomorrow to return it if she doesn't like it, and all the sales associates laughed. Fast forward, my mom didn't like the style and color. Went to the store a couple days later to get a refund, and they denied us! The sales associate Lutuh even had the audacity to say, "oh that's too bad the previous sales rep didn't tell you about our return policy!" When we inquired why the return policy is completely different online, she said "it's because we're two separate entities" (like what?), and get this, they don't have the equipment to process a refund at the store. How the hell did they charged my credit card the first time, and can't refund it back to my credit card? Lastly, and this is what boils my blood the most, she said they can give me a store credit only to be used for in-store purchase and not online! I have never in my life experience this level of poor customer services, and will never subscribe to this brand again. LV, Gucci have always catered to their customers and offered refunds. This is just absolutely unacceptable.