Vaagn A.

It is a true merit to give this company "1" star rating, unfortunately Sitejabber isn't offering "0" rating, but in this case it is certainly considerable to go into negative scale, so "-5" stars would probably do just right. I was postponing this review until the very last, hoping, praying, begging, in other words trying to sustain some leap of faith in order to see some positive signs, but - alas! - doing business with these people is so bad that it'd take perhaps a whole essay to list all their malfunctions.
Here are just selected few (the list goes on and on):
1. Every time - literally EVERY time they'd send a document, the Respondent's (my wife) name would spell totally wrong, basically they would add her maiden name and married name all in one line. After numerous complaints and indications from me about this mistake, they'd still cary on printing the name like that, so we had to correct it ourselves every time.
2. Sweeping the matters under the carpet. Whenever something's wrong, they just wouldn't bother, they would never contact you, the only way to spot a mistake is to rely on yourself, then contact them and probably they'll start doing something about it. And - yes, that's the case! - they would never, NEVER admit they're doing something wrong, which brings me to:
3. Never taking any responsibility for accuracy of the paperwork. As I understand, divorce is a serious matter which includes meticulousness and accuracy in drafting documents, but these people probably have other ideas about it. Documents are scanned upside down, everything seems to be done in a rush, as if they're saying to client: "Oh, shove off! Okay, we'll do it for you, just get lost!" And - once again - no apologies, no admission of any wrongdoing whatsoever. When I tried to figure out few times who's the person responsible for a particular task which resulted in a mistake, no one would admit anything, the standard answer is: "I don't know who sent that paper... I don't know who did that..."
4. Terrible, utter mistakes in completing and submitting documents, and yes they do them a lot, all along the way! Literally no stage had passed without me calling them and initiating yet another scandal due to a fresh mistake on their side. In my case, not to mention minor things, there were particularly two huge blowups:
(a) Submitted two CONTRADICTORY statements of information which resulted in court's rejection of consent order;
(b) Submitted a fundamentally wrong information about the property in the amended consent order (written: me transferring the share in property to my wife, instead of the correct statement: my wife transferred her share in property to me for the payed market value).
5. Useless and misleading advice. In the beginning I asked whether the consent order should be changed if the transaction with the property is completed earlier, they said no unchanged consent order could be submitted, however in due time it was discovered that both consent order and statement of information should be updated to reflect the accurate financial and material position. Obviously, for the redraft I was charged some small fee again, something about £20...
I could have stated many other small things, but I reckon this gives a clear picture what one is looking forward to deal with if he/she engages with DivorceOnline. If you want to go through constant stress, realising halfway through you hired a company which claims to follow you through an easy divorce but in fact discover they don't give a damn about anything after receiving a fee, then go for it, I promise such expectations will be met in full. Unfortunately it was already too late I realised I made a huge mistake in not hiring a full service proper reputable divorce solicitor which would have costed me probably 4-5 times more, but quite likely would not affect that much my psychological state of being. If one still would risk to go with DivorceOnline, that person better have really strong nerves, that's for sure; dealing with such appalling levels of carelessness and indifference to your case is probably not for the faint hearted, one has to be expected to go for a full mental roller-coaster ride with these people.
Oh yes, and last but not least: at the time of this writing I'm still waiting for the approval of my consent order and the decree absolute also yet to be granted, so I guess I have still some time to go, hopefully I will live up to that bright day and will come out of this experience not totally mentally crippled and emotionally drained.