Valarie C.

I'm surprised at what constitutes a complaint from some people. And I found many reviews unhelpful, so I hope this is more helpful than some of the others. Real appeal advertises guiding you through a weight loss journey. It doesn't claim to lose the weight for you, or solve your underlying health issues, or provide you with emotional support (for people with mood disorders), or provide you with a calorie or exercise trending app, or a dashboard that works to your personal specifications.

As a healthy living program, so far it meets my expectations. I am concerned about the billing related review, but since only one person complained about this, I'll take it with a grain of salt. The dashboard is a tool for beginners and they highly recommend using the companion app for your smart device. Both have their pros and cons depending on personal preferences. I use both, the desktop dashboard when I am at my desk and the companion app when I am out and about. They meet my basic needs.

The videos during the session don't work great and, yes, audio is a problem depending on which platform you use, but technology sucks in my opinion, so I don't have high expectations for those features anyway.

I am also not interested in everything in their "kit," which they apparently sent by bicycle (it'll take 7-10 days to get from the West coast to the East coast, no joke). However, this leads to two big pluses for me. 1) Since my insurance company pays for this, as a relatively healthy person who doesn't actively need medical insurance outside of annual check-ups, this is an opportunity to get something in return for what I pay to my insurance company. 2) Real Appeal isn't selling me books, any dietary supplements, or promoting some crazy food fad from the stone ages. A third plus is - I suck at motivating myself to exercise and eat right. This isn't my first rodeo, but so far, I like the added "coach" and weekly check-in aspect that helps to keep me on track. My success is ultimately up to me, not Real Appeal.

They are teaching me to eat what I want (within reason) by counting my calories, balance my meals, and schedule/implement healthy physical activities. The Coaches are all smiles and bubbly, yes, but the purpose of the meeting is to keep you on track and motivate you once a week so you don't "fall off the wagon". It helps to keep YOU accountable to YOU. I see nothing negative about that.

So, bottom line, Real Appeal is providing exactly what they advertise; their tools are basic and a little glitchy, but not to the extreme some people are reporting. I have not needed to call IT support, but I don't find the glitches bad enough to call; the faces of Real Appeal are young or otherwise healthy, and are performing their jobs as described.