Val R.

My glasses took 15 days from ordering and were then the wrong colour frames which was disappointing. They did respond well and quickly to my email though. I sent them back via Royal Mail ( I was going to go use their free return service but then found the nearest drop off point was a long way from me) and they refunded me the postage very quickly. I finally got the correct glasses exactly a month after ordering but, in fairness, I didn't do the return for about a week as I was isolating. Very good deal, nice frames and I'm happy with the prescription and fit. Would use again. They also emailed to check my pupil distance was correct which I thought was good of them.