Vance B.

I was a paying member for years. Then canceled the credit card I was using to pay. Could not figure out how to switch to another credit card. Asked. Many times. No helpful reply. Bottom line, I am no longer a paying member. Now, as of a few weeks ago, Chess.com has taken away my messaging privileges. Chat is disabled in all of my games. My opponents know that they didn't disable chat, so they assume that I did. I have no way to tell them that I didn't. Losing chess friends over this. Asked Chess.com to fix the problem. Several times, in fact. Not even the courtesy of a reply.

Quick update... David Kaufmann has been great, as in, polite and professional in getting back to me promptly, so I do appreciate that. And he also clarified why I am muted (I sent some harsh messages to other members who were rude to me first and, on that basis, probably deserved to be told what I had to say to them). Difference of opinion aside, it is their site, not mine, so I accept that I am bound by the rules. I just wish that 1) I knew what those rules were and 2) I was given a warning the first time I violated said rules. Since I never did get any kind of warning at all, I figured that I was probably NOT violating any rule (I'm sure the list of policies would be available somewhere, but I have never found it). Now that I am aware, I agree to these terms. Doesn't matter. I will NEVER get out of chess jail unless I open a new account. But I already have my chess friends tied to this account. Tough dilemma. Of course, I cannot open a new account and still keep this one going at the same time, so really damned if I do, damned if I don't.