Vancler S.

On June 12th, 2015 I decided to give them a go. Created an account. Logged in and ordered my favorite food, Chinese. I was away on business, so I didn't know anything about the local restaurants. I chose a restaurant "near by" and asked for delivery. So far... so good. About an hour after my order was placed I get a call from the delivery man asking me to confirm the address because he didn't find my hotel with the address I provided. I confirmed and reconfirmed the address several times and finally we both realized that the restaurant was in a different city than the one listed under hubGrub. So far not a great impression, but things happen and I let it slide. The delivery man said they don't deliver that far. I called the owner and she said she would refund me the money and then I tried again with a different restaurant through hubGrub. I also submitted a ticket to have my card refunded for the food I never got and they said they would take care of it. Fast forward to today... I am going to pay my card and noticed no credit was given. I contact hubGrub again and they told me the restaurant didn't authorize a refund. What? So I use your services, never get the food and then have to pay for it? If I was that restaurant's owner I wouldn't authorize a refund either. They prepared the food and had a guy driving around for 30 minutes looking for me to deliver the food before we all realized they were far away from me and don't deliver there. However, why should I pay for the food. The agent apologized, issue the credit and said they would give me a compensation next time I use their services. When I got the eMail it was my last straw... apparently these people think that 4 hours of my life is only worth $5.00 bucks. Ridiculous... I don't think I'll be using them again. On the 12th I was angry and hungry and had to wait 3 hours for my food. Today I wasted another hour trying to sort this out when clearly they dropped the ball. Use at your discretion, but for me I rather go pick up the food myself... less aggravation and insult. NO HUBGRUB FOR ME.