Vanessa F.

This is the worst airline I ever had! The flight got canceled due to airplane issues. They asked us to pay for the hotel and fees ourselves first and they will reimburse us by uploading the receipts from their website. I uploaded all the documents in June and they mentioned they issued the payment to me, but until now I received nothing. It had been 6 months now. I emailed them many many times, but the rep, Luz from Customer Care Management, never replied or provided any information about the payment. Very dishonest and just keep telling lies to the customers. Please stay away from this airline!