vanessa c.

Ordered some doc marten shoes which ive done many times before. This order took a little longer than usual - usually 5 days to my door in NZ. But during the US gov shutdown. So i emailed, they got back to me so quickly to say my order was out of stock and id get a full refund. Well because i used a visa debit card the money was taken out at the same time as the email (time differences) but i called the bank and then emailed again and they advised the refund had been processed the next day. Fantastic customer service.
Now just waiting on my next order that has been confirmed to arrive.