My friend bought me two cat masks from this company on storenvy but I only received one.
Tried to get in contact with the company twice but they never sent the missing
Mask and never refunded the money. Not a honest company.
Hi Vanessa,
Our records show that a full refund for the missing face mask as well as the shipping cost was issued before in April 2015. We were moving at the time and thus there was slight delay with our customer support. We are sorry that we weren't able to offer our timely service/ customer support to you during that time. Please email us at info(at)visual-you.com if you need any more help and we hope you have a good day.
Hi Vanessa,
Our records show that a full refund for the missing face mask as well as the shipping cost was issued before in April 2015. We were moving at the time and thus there was slight delay with our customer support. We are sorry that we weren't able to offer our timely service/ customer support to you during that time. Please email us at info(at)visual-you.com if you need any more help and we hope you have a good day.