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I booked a hotel in Los Angeles for free cancellation, but when I finished booking it, it turns out to be a non-refundable one in my email receipt. And I called and provided my screenshot (which states that I booked the free cancellation one) to the customer service, and they said that in the system I booked the non-refundable one. I don't know if they try to fool the customers that make us pay for the more expensive one for the lower price one. That's completely non-reliable and non-acceptable! I will never use Agoda again. Hope you guys watch out!
Vanessa L.'s review of Agoda earned 3 Very Helpful votes
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Never book with agoda again! I did two bookings with agoda, the first one had additional cost for...
