Varun B.

I had returned the faulty handset and it been over 2 months I have been chasing them for my $1500 refund. They always give the same answer that they had sent an email to the back office and waiting for a reply. They say they can't call someone to find out wats happening neither they try to help. They put you on hold and feel like purposefully they are delaying my refund. Not sure what else to do I'm raising this concern with Consumer affairs but never buy from Samsung Australia directly. I feel these guys are crooks. Never ever buy from the SAMSUNG store online.

I had ordered one plus 8 pro from Becextex and raised a return request within a day as I was facing issues with transferring data from my Samsung phone despite trying all possible options 20 times. The network of one plus 8 pro kept dropping when I was trying to switch. I requested a return the next day and after exchanging a few emails I was told it will a 15% restocking fee and no refund of postage. I paid $1200 for the phone and $73 postage and they only refunded me $1019. 15 after deducting the restocking fee, Thus a loss of $1273-1019. 15=$254 had incurred which is quite substantial I believe.