Most of the negative reviews here are because of an bad Listener. The website itself is quite good, and it's really helped me a lot when I've had problems in my life. It's great to be able to talk to someone anonymously, as a friend. Anyone complaining about a bad Listener matchup obviously didn't read the (very short) conditions written underneath the 'Proceed to Chat' button. I'd recommend this site to anyone who has a simple problem that they want to talk to someone about.