A full refund for unwanted items is rejected.
10% refund and keep mechanidise was offered (merchandise that does not fit and I do not want).
After going back and forth, they offered a 30% refund, then 50%, then 60% (stating this was the most they could offer) and then 70%.
I couldn't be bothered to argue it out any longer and so accepted this.
Just be aware that full refunds are not available, and the initial 10% offered can be bettered!
Alex was lovely... he was only able to do what he was authorised.