Despite that I did not have the best experience I am still giving 5 stars. I ordered a sweater for my doggie but I received a poncho instead. I emailed the owner right away and he was quick to respond. He apologized for the mix up and wanted me to return the poncho. Even though he would have paid to have the poncho returned, I decided to keep it. It is actually very nice, so soft and colorful. My doggie really likes it and so do I.