Vic B.

Been a faithful user of Incredimail from the early days. Used to be a Premium user and the service IN THE PAST was excellent.
Somewhere along the way, they lost their way. No longer a Premium subscriber due to total lack of response to issues and bugs that have found their way into Incredimail over the years. Total lack of support and they are obviously no longer interested in their product or their users.
Gave them 5 stars years back but today would have difficulty in giving this lost company a 1-star rating. Shame because they have some nice features and if only they could find their way back, I would be back in an instant! I can only hope and/or wish for a complete company turn around with Incredimail2.

Purchased a new Hyundai i45 premium 2.4 GDI in 2011. Much was made about the 5 year unlimited warranty. What the brochure and dealer fail to tell you is that this is really a 'limited warranty'. Actual warranty on paint is only 1 year, on electronic accessories 3 years. Probably more exceptions but my experience is limited to the above.

After 3 years Hyundai Australia offer absolutely zero support for the inbuilt navigation and were absolutely no help with mapping updates and technical issues.

Worse still is the paint work on 4 year old "Premium" car that is garaged and exceptionally well cared for. The clear started breaking down and flaking off at 3 years and the dealer and HMCA are not prepared to do anything for me. At the time of purchase, I was sold on the idea of a 'protection package' that was supposed to protect my investment by ensuring the finish of the both the exterior and interior remained 'like new' for years to come.

What an all round farce. We have owned 3 hyundai cars but will never buy another. This Premium model has had many issues and is a total disappointment.

Distributor:
Hyundai Motor Company Australia.

Dealer:
Fraser Coast Motors.
Hervey Bay Qld 4655
Australia.

Purchased a new Hyundai i45 premium 2.4 GDI in 2011. Much was made about the 5 year unlimited warranty. What the brochure and dealer fail to tell you is that this is really a 'limited warranty'. Actual warranty on paint is only 1 year, on electronic accessories 3 years. Probably more exception but my experience is limited to the above.

After 3 years Hyundai Australia offer absolutely zero support for the inbuilt navigation and were absolutely no help with mapping updates and technical issues.

Worse still is the paint work on 4 year old "Premium" car that is garaged and exceptionally well cared for. The clear started breaking down and flaking off at 3 years and the dealer and HMCA are not prepared to do anything for me. At the time of purchase, I was sold on the idea of a 'protection package' that was supposed to protect my investment by ensuring the finish of the both the exterior and interior remained 'like new' for years to come.

What an all round farce. We have owned 3 hyundai cars but will never buy another. This Premium model has had many issues and is a total disappointment.

Distributor:
Hyundai Motor Company Australia.

Dealer:
Fraser Coast Motors.
Hervey Bay Qld 4655
Australia.

Absolutely unhelpful if passed the period (60 day?). Does not help if you have issue past set time as they are simply not interested. Once they have got your money you are virtually on your own. Jiang666 is a very unethical merchant and I warn all not to have any dealings with them (him). Purchased a 2TB USB Hitachi portable HDD from them. Arrived quite quickly and worked fine for a time but then out of the blue drive could not be accessed. Made contact with Jiang666 via DHgate messaging after many attempts where he furnished and address and contact mobile number and asked they request it be returned for replacement. Last I saw of it and now zero contact through DHgate messaging and mobile number is 'switch off' constantly. Dhgate customer service unwilling to assist. CUSTOMER SERVICE DOES NOT EXIST!