Ordered Beats WIRELESS headphones and they sent me wired headphones. I contacted customer service, called and left messages for months and couldn't get them to respond. I finally received an email saying that the return period has expired, even though they didn't ship what I ordered. I sent the copies of the emails dated 1 day after receiving and did not hear back from them again. I was really disappointed because I was pleased with my prior purchase. Do not shop here!