I ordered 2 pair of flats, both 7.5. Received one 7.5 and the other was a size 7.
Returned at my cost and requested a refund. After 3 weeks of nothing, I emailed to inquiry. They indicated that an exchange for size 8's had been requested. I had not requested an exchange and I was clear in my request for a refund. Still have not received it, and have been advised my size 8's are in the mail.