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Worst customer service ever! I ordered 2 bottles of Golden Radience and instead was sent 2 bottles of Fair Radiance. Contacted customer service to ask them to send prepaid label for return or how they wish for me to proceed. I was told they did not pay for returns, that I could pay for the return and would be refunded the cost of $90 less shipping and handling. What? Why should I pay shipping back for their error? Insane and terrible customer service. I ended up disputing the charge and ordering from another site. I'm not paying for their mistake! I did get an email that they would offer me 20% off on the incorrect shade if I didn't want to return it. Heck, no...why do I want 20% off of a shade I will never use? Cannot believe a company treats their customers like this.
Tip for consumers:
Best to order from Amazon or QVC as Westmore will not pay for return shipping if they send the incorrect shade!
Products used:
Body Perfector in Golden Radiance.
Vicky R.'s review of Westmore Beauty earned 5 Very Helpful votes
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