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I tried to order my son an item for Christmas 2021 (when he was still a child). I called to see if I would get it in time for Christmas. They could not guarantee so I told them to cancel the order. I order it on Amazon instead. Now, 3 years later, my son is an adult and I now received his toy in the mail. They said it was a preorder. Never have I heard of preordering a toy 3 years early. It was also out before Christmas of 2021. Not a preorder. They want me to pay shipping back and not reimburse me for the shipping to me. What a bunch of crap. I filed a complaint with the Better Business Bureau.
Tip for consumers:
After a complaint with the BBB, they have refunded my money. It would have been so much easier if they had just done the right thing in the beginning.
Products used:
Shipping time 3 years???? Avoid this company.
Awesome site. Easy to maneuver. Will buy again.
Vicky S.'s review of BigBadToyStore earned 2 Very Helpful votes
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