I paid for 3 logo animations. Ben Cooper was very convincing in his sales technique to make me spend my money. But the moment you pay is the moment they show their true colors. When you pay they don't send you a receipt of purchase. Their preferred method of contact is by WhatsApp (which alone is super sketchy) and even then they barely respond on there. They instantly become harder to reach. They get back to you when they feel like it. They choose not to do the work that you've paid them to do and they send you something completely different. Their team doesn't communicate with each other and tend to keep switching the individuals that work on your project which ultimately means that you have to re-explain what your project is and how you want it done.
They make you wait MONTHS before you receive your animation not weeks.
When I asked them how long it would take - They then replied "2 weeks" which turned into 2 months for an 9 second animation... They really don't care about you or your company. They simply want your money and as soon as you pay they then become $#*!s to you.
Dear customer,
Thank you for choosing Yoins.
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team