Victor C.

Before you proceed, please search on whirlpool.net.au for "laptop.com.au" and save yourself a lot of potential headache. This person "Don", whom I had the misfortunate with correspond with, is every bit as rude and thuggish as others have described.

Long story short. I received a laptop that was not as described. I requested a refund and even offered to bring it down to their shop in Springvale. Should be a simple matter with almost any other retailer worth their name, but nooo. This "Don" person not only flat out refused to give me a refund which is my right under the consumer law, he was extremely rude with the language he used.

Well, obviously he had no case under the law, and I ended up getting my money back from the credit card company, but they dragged out the whole thing and made me wait 5 long months.

I can't understand how these guys can still be in business while treating their customers in such a shoddy manner.