Victoria M.

Today is January 13. I ordered the disco slide on November 28 as a treat to myself before holiday madness. These were supposedly delivered to my apartment on December 4, but my apartment claims to never have received the package. I talked to Ugg support and opened an investigation. I was supposed to hear back in 8-10 business days, but never heard back. I emailed customer service on Dec. 23 and Jan. 4... no response. I've tried calling multiple times... no one picks up. I've tried texting the number on this website... no response. I ended up live chatting with a support person on this website who said I would receive a refund, which has not happened. That was nearly 2 weeks ago. What the? Like am I being scammed or what is going on? I honestly don't know where to go from here and would like my $100+ back, please. This has been exhausting when it was supposed to be a little luxury.