Victor N.

Let me start by saying Jonathan's knowledge of diamonds is undeniably one of the best in the business. I've watched videos and read articles by him, and they really are insightful. The Opulence Oval is absolutely gorgeous!

That being said, my issue is that Jonathan wasn't upfront with the costs. Yes, his website says that you pay for shipping on returns, but when he explicitly says "I could provide you with return shipping label at my cost" then deducts all the shipping costs from the refund, it definitely affected my experience working with him. I understand as he lost some money on shipping and spent a lot of his personal time helping me. However, I was out ~$200 from "shipping and transportation costs" because I did not purchase a diamond from him.

In the end, I would recommend his diamonds and service, but only if you know for sure what to buy. If you are unsure about a diamond, there are many other retailers out there that ship you the loose stone and do returns for free.