Viki K.

We just returned from our trip to Arizona. On our way there our flight got CANCELED. The employees are extremely rude, not helpful at all, no information was given to us on why or what happened and 48 hours later we received an e-mail on how we can go about rebooking a flight to reach our destination. They told us to rebook on our own with another airline if we want to fly because they don't partner with other airlines and they couldn't be of any assistance. They left us hanging at the airport without giving us any vouchers for taxi to go back home or to book a hotel. They told us that they will reimburse us the cost of the flight that was canceled and not the cost of the new flight that we had to book last minute and it was four times the money. Besides the fact that they ruined our vacation and we reached our destination 30 hours later extremely exhausted with connecting flights, their mistake cost us a fortune, customer service was terrible and getting reimbursed was extremely difficult. Let's see if we even get reimbursed. They said credit should appear 7-10 business days after requesting to get reimbursed. They didn't even have the courtesy to do it on their own after the hell they made us go through. PLEASE do yourself a favor and don't book with them. On our way back ( yesterday) we book seats all the way in the front. Second and fourth rows. 4 people. Even though they asked all the A passengers to board first; that was us, they allowed anyone to board without checking their boarding passes. The passengers from the middle and the back of the plane that had paid cheaper fairs, took all the space on top of our seats and no one from the front seats had space to put their carry ons. We and other passengers from the second, third and fourth row had to check in our carry ons because the crew just didn't care of what was going on. We had to wait for them to take everyone's carry ons go check them on and bring us tags. Passengers were very upset they were yelling and arguing with the in flight crew and we had to wait for this madness to be resolved. Just a terrible experience overall. Very disappointed!