Vince T.

FreegoChina supplied me with copies of their product UL certificates. Customs and Border Patrol Seized both of my shipments and I had to hire an attorney to check on the UL licenses that FreegoChina provided. The certificates they provided have been deemed to be flagrantly counterfeit. I am out well over $8000 in product, shipping and attorney fees. I have been trying to get FreegoChina to refund my money for 141 days. I have not been given a responsible offer to be made whole.

I have made a few orders on Alibaba now. My first order for a scooter did not work out at all (from Merlot Commerce and Dogebos Ltd). The item came in a crushed box and would not function. The seller would not replace any of the broken parts and offered the only recourse of shipping the unit back at my cost. Ridiculous.
Fortunately for me, I placed a small order first. I chose a different supplier for my next order, (Shenzen E-Fire Technology has been excellent so far) and I have placed several orders with them since.
I will continue purchasing through Alibaba. If you are going to use these folks, I recommend taking your time and ordering small first. Develop trust. China is going through a recession and some of their sellers are likely going out of business.