Viola W.

Had an issue from the BG and it was a big one. Bought a few things back in march. Decided to return some of the items. And got an email that they received the return package but one of the return item is incorrect. Waited another week. Expect to have another email of my other item that was missing from their email. Weeks later, still nothing. How can you mistake a $300 bottle of lamer with a $20 eye brush? Sent out lots of email and phone calls to let them know they make a mistake. The Phone guy act like he understands my problem and issue me another shipping label for the lamer that I already sent back to them. If you understands the mistake that you guys make, why send me another shipping label? Sent another email after the phone call, the person reply the email says the phone guy already sent the shipping label, told me to just wait. I repeat many many times on the phone and on email that the bottle of lamer concentrate was sent back with the other eye cream. They make a mistake of refund me a $20 eye brush instead of the more than $300 lamer concentrate. I gave up, so I sent the $20 eye brush back to them as a return too. Weeks after I sent it and still hear anything from them. Called again, phone guy try to blame it on fedex. Try to hang up on me and have me call fedex. I have to tell him again that they make a mistake at the first place and I should have my refund of the lamer concentrate already since they received long ago. The one in the second package now they say is still in transit with FedEx is the eye brush. He ended up put me on hold for a long time to talk to his supervisor. Supervisor finally send out email to the return department about they make a mistake of the switch items. Very bad experience with BG, from now on, I will take pictures of what's inside the package before I send them back. And BG's phone guys don't seem like they know what they are doing and they don't respond when you ask them and have to say hello many times. And when put you on hold they don't inform you. I don't see any good customer service here. I repeat that they make the mistake many time, doesn't seem like anyone listen or read. Remember! Take pictures of what's inside the package before you return it! They know what they did, all the phone guy or email people never send me a survey email, the only one who did was the guy from a text message that I only say hello and bye and didn't need his help at the end.