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I ordered over $200 USD in dresses - came in 2 shipments -1st a strange cheap dress - got a credit from PayPal complaint for $18 USD - then 4 more dresses not one even remotely resembled anything I had ordered - not in the design or colour or fabric for all 5 dresses - total nonsense website - and now months later I still have no return address and no refund. I am a big online shopper - Dont touch this nonsense company via Instagram add! This site wont upload my confirmation email file with photos either!
Tip for consumers:
dont touch it with a barge pole
Products used:
not one was of any use 5x mother of the bride dresses and 1x shirt
I think free shipping should be included when there is any defect with a previous order.
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Worst customer service ever I bought a trouser and wanted to exchange the size which they asked...
Hi. Virginia. Free shipping service is available in select countries and in certain amounts. Learn more here: https://www.newchic.com/shipping-methods-hc160.html If the items you have received has any problems, please contact us via vipservice@newchic.com and give us more details. We will do our best to help you.