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I tried to order several pieces of an item last night but the list price kept changing by a few dollars per piece at checkout. They got back to me this afternoon and just said prices are subject to change without notice and they can not match the price it showed when I was trying to check out. I sent them screen shots of the listed price and the changed price at checkout. Very disappointed in their customer service. Just beware and always check the list price compared to your checkout price.
Virginia P.'s review of blitsy earned 2 Very Helpful votes
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Hello Virginia! We are very sorry you experienced this promotional timing issue. While it is normal practice for us to not adjust pricing or match prior pricing we've listed for a product upon each request we receive to this same regard (our pricing is always subject to change but we believe we have everyday low prices no matter when you shop with us!), you did indeed write into us directly and were able to show us that you tried to order when the price was lower but experienced difficulties (thanks for the screen shots!) We should have been able to provide a more satisfactory response to you and it looks like we didn't handle your concern appropriately -- we're very sorry for that. I've gone ahead and added a good-will adjustment to your account that we hope you find helpful. It also looks like you have existing loyalty points loaded in your account, so we hope you use them (and thank you for placing orders following this review, we sincerely appreciate that you continue to shop with us!) Please check your account balance at your earliest convenience and feel free to use the additional loyalty points on a future order. Thanks and Happy Crafting!