The main issue with Thumbtack is that it makes you sign up for a "generous" spending plan each week. Once your credits are up because people even accidentally clicked on your profile (and yes, be ready to spend $25-40 on a lead) your profile disappears from the site. The lead that contacted me cost me $23 and then it turned out the budget for the job was about 1/4th of what I charge. When Ireached out to Thumbtack after numerous calls on multiple days I received a message: "thumbtack is training employees and there's no one to answer the call, goodbye". I was trying to get my "one time courtesy refund" This place is pathetic and I gotta say I am in better place with bark.com now. At Bark I would purchase credits and use them only when I wish.
Thank you for taking the time to share your honest feedback, we're sorry to see you go. Lead pricing varies depending on size of the job, location, type, etc. If you receive leads that didn't intend to communicate with you, please submit refund requests here: https://help.thumbtack.com/article/how-to-request-a-refund. You're always welcome to email support@thumbtack.com with questions about pricing, refunds, leads, or the platform in general. If there's anything we can do to turn around your experience, please let us know.