Vy N.’s Reviews of Sittercity & more

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Childcare

“Automatic renewal was not clear when signing up and no one is answer customer service calls”

7/7/20

I believe that I didn't consent to auto renewal when I signed up. They charged me more money every month after the initial month. When I called customer service trying to get a refund of the auto renewal on the same date, no one answered the calls.

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Thank you

Sittercity C. – Sittercity Rep Over a year old

Hi Vy, thank you for your feedback. We do apologize that you were unable to get in touch with a Customer Success representative when you initially called in. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews at the full price unless canceled. This is stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. You may cancel the membership at any time through your Account Settings or by contacting our team. It appears your account inquiry was addressed by a Customer Success representative through email. Please follow up on that email should you have any additional questions or concerns.