Wade W.

I've been a loyal customer for many years. There is a problem with a shipment now and customer service has been worthless... they continue to lie and say the order shipped on the 1st even after I provided them with a screenshot of tracking from the 4th showing they only generated a shipping label and never gave FedEx possession of any pkg (today's the 5th and they still haven't shipped my order). They deny any issue exists, refuse to look into the issue, and continue their blatant false claims that the order shipped 5 days ago when tracking clearly shows it never shipped.

So it appears I'm going to have to dispute the cc charge and move my business to one of their competitors.

Placed order in early August (order # *******). Promised shipping time was over a week overdue and there was no shipping and no communication of why it didn't ship or when it would. I filed a support ticket and was given a new ship date. Likewise that date came and went with no shipping and no communication. Same thing over and over. I did finally received my order in a little over 4 months (it was initially promised in 2-3 weeks). Never again.