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wahabou G.

Contributor Level

Total Points
81

1 Review by wahabou

  • Firstleaf

7/7/22

This company should not be recommended to anyone. They automatically enroll you in a membership without your consent. I bought a case of wine for a birthday party from them and they charged me $200 for a second case the following month. I called them to address the issue and the rep got the nerve to offer me a $30 discount. They even refused to let me send them back the wine. Till now, i am still fighting to get my money back.

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Firstleaf -. – Firstleaf Rep

Hi Wahabou, we are so sorry for the misunderstanding here! We are a wine club subscription, this is explained at checkout before you place the introductory order. We also send you a confirmation when you join the club along with a welcome email that explains how the club works. To ensure even further that you're aware of any future shipments we also send a preview email about a week before any subscription orders are processed, just in case you need to cancel. We also allow you to cancel the order after it has been processed and shipped, as long as the order is returned before the delivery is accepted. Once the order is delivered and accepted we are unable to process a refund. If you end up disliking any of the wines in your order just let us know and we can process a credit right away! For additional information on our refund policy, check out our help center here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy

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