Walt B.

I wasted a huge amount of time going through their list of therapists online! First, they have lots of duplicates there, showing the same person twice, several pages apart. Worse yet is the fact that their list is out of date: loads of phone numbers are wrong, probably in fact a large majority! I ended up calling dozens of therapists of theirs and got nowhere!

When my wife died, I submitted a testimonial to her for a plaque. Crown Awards made up a nice one at a reasonable price. Then when the back piece that allows it to stand was moving, which I don't think was entirely their fault, although the back piece could not be separated and replaced, they provided an entirely new plaque for me at no charge.

The gentleman I spoke with by phone seemed extremely knowledgeable and helpful (the only reason I gave this a 2 instead of 1). He spent lots of time and even looked at a map of my house and the nearby stations. It sounded like the location I intended to place the outdoor antenna would work well.

Problem 1: the splitter I paid for was not included in the package (so I bought one at Home Depot). Problem 2: they failed to issue a refund for that. Problem 3: I spent a lot of time moving the antenna around in the general location I told the guy I'd place it all with almost zero English speaking stations. In fact, even in trying the antenna on the opposite side of the house I had told the guy I would place it, the results were insufficient. So his assessment of my expected results was way off! Problem 4: they didn't refund the cost of the splitter until my third request (about 3 months late). The whole thing was a huge waste of my time.