Walter B.

I have been a premium member over three years now. Their support was never very good. They don't even bother to add a name to their emails, only "team". Recently, they cancelled my subscribtion, claiming they have tried to credit my payment multiple times without success. Any sane company would wait a few days before re-crediting. They do it in succession, which only leaves me to think this is a way to force long-lasting members into their new and more expensive subscription model, as a re-activation of membership will cost you 24 USD a year more. That is not the end of the world, but their downloads are limited to 100 items (even for premium members), which can really screw up your project when you're under pressure and are on a deadline. Their support was never very good: It's unfriendly, unpersonal and arrogant at times (as many have reported). They are not at all flexible and difficult to deal with. A reason why I am switching to Vecteezy now, as they have very good reviews. I hope they are better.