I will have to get smarter about these companies. I really needed a trainer. First mistake I made was accidently hitting the order buttom 2 times by mistake. So they sent the 2 anyway after I had tried to cancel one. They sent 2 trainers two sizes too small. I sent both back with a note 2 months ago and have not heard a thing. If I can find that address My next move will be contacting the BBB!