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Thought I was contacting Microsoft but got directed to Omnitech, was pressured into purchasing their support. After spending over 8 hours online in 3 sessions with their tech support people being transferred to various levels of support right up to supervisor my issue has never been resolved even though they guaranteed it would be. I have no intention of contacting them for any further support regarding my issue even though it hasn't been resolved, it's just a waste of time in my opinion. Everyone should be aware of this service.
Wayne K.'s review of OmniTechSupport earned 3 Very Helpful votes
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Directed? No organization including Microsoft directs anybody to us. The customer came to us. Anyone wishing to go to Microsoft for support, merely needs to go to www.support.microsoft.com. When someone contacts us, we always clearly identify ourselves. Our opening chat statement itself confirmed that we are not Microsoft or some other Tech Support company. We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. Our technicians are trained and certified to work on all e-mail issues in addition to working on other software, networking, setup, registry and virus issues.
On May 28,2014 Mr. Wayne King Contacted us for help with regards to issue “Receiving Spam Emails and need to remove viruses and infections in the computer” accordingly we connected her to a technician to diagnose any issues on her computer. To diagnose the cause of any issue, we access the customer’s computer, only with the customer’s permission, using a well-known and trusted remote 3rd-party access tool called “LogMeIn”.
Our process is very transparent. The customer can watch and control every movement of our technician and, can terminate the remote control by a single click. Once customer revokes the remote access, technicians cannot re-establish the connection by their own without customer’s assistance, our technician checked her computer and diagnosed the issue. We offered him out One Time Fix plan for single issue and where customer can get back to us with the same issue within 30 days of sign up. The customer voluntarily agreed and signed up with us paying $149.99.
Accordingly, our technician performed the required resolutions and fixed the issue for him. Then, Mr. King confirmed to us in the chat that the issue is fixed. If he is maintaining that the issue was unfixed, even though he had c confirmed that it was, he is welcome to come back to us, so we can determine if it is the same issue. If it is, we will fix it. However, since his initial issue included viruses, his computer may have been infected subsequently to our removing his initial viruses.
Wayne King: ok, will give it a go see how it is working. Thanks
Tech 81: Okay, Wayne. Please stay online for a moment to take the confirmation.
Wayne King: ok
Tech 81: Kindly confirm if the issues with receiving the spam emails and removal of infections form the Computer have been resolved. Please answer with a Yes or a No.
Wayne King: yes
Tech 81: Thank you for the confirmation, Wayne.
Tech 81: May I go ahead and end the session now?
Wayne King: yes
Tech 81: Thank you for the permission.
Tech 81: It was a pleasure assisting you today.
Tech 81: Please feel free to contact us for further assistance.
Tech 81: Thank you for contacting OmniTech Support.
Tech 81: Have a great time ahead.
We regret that our service did not satisfy Mr. King even after we had provided hours of quality services in resolving his several issues.
We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.