My kids borrowed my Igloo ice chest and dropped it. Broke the hinges and strap. I went on line and ordered new parts without issues. I had another an old ice chest that had a missing plug cap and used duct tape to keep water in. Ordered new parts and installed in minutes. I live in Anaheim CA and the parts arrived a couple of days later. Saved a lot of money since I didn't have to buy 2 new ice chest. I'm HAPPY.