David W.

I recently had the opportunity to register on the gate.io platform as a resident in Spain, using a Spanish IP address and providing my KYC verification with my French passport. My actual residence in Spain, subject to Spanish laws, should have allowed me to fully enjoy gate.io's services. However, my initial experience with this platform proved to be perplexing.

Despite my clear status as a Spanish resident, it's worth noting that Spain is not on gate.io's list of restricted countries, but France is. Nevertheless, gate.io imposed restrictions on me due to my French passport and alleged inconsistencies with my IP address. This situation caught me off guard as I had never encountered such restrictions in the 30 years I've spent working on the internet.

My attempt to communicate with gate.io's customer service was not fruitful. I tried to explain my situation, emphasizing that my residence and interests were now in Spain, but the response I received was disappointing. There seemed to be a lack of understanding and flexibility from the customer service to address this complex situation.

In summary, my initial experience with gate.io was marred by unjustified restrictions as a resident in Spain, which is not a restricted country. The customer service failed to resolve these issues satisfactorily, leaving a negative impression. I hope that gate.io will reconsider its policy to accommodate legitimate residents of Spain who, like me, are currently facing unjust hurdles in using their platform.