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The recipes sounded exciting, so I took a break from my usual food delivery service to try Sun Basket. The food was not cold when it arrived and I was home for both deliveries and able to bring inside immediately. In the first delivery the produce was not fresh and the salmon was too fishy to eat safely. The second delivery had old, white crusted snap peas, black mint, wet, brown scallions and old udon noodles that stuck to the bottom of the pot in a big hard glob and had to be tossed. Wanted to love this.
DO NOT ORDER FROM THIS COMPANY
I ordered Box LAX rib pads for my son. They didn't arrive after two weeks. My son was playing games and getting badly hurt. I emailed customer service (I could not get through on the phone) and explained that we could not buy these pads locally and could they quick ship a replacement so he would not get hurt in another game. Nothing happened. I had to call them and they did not stand behind the order and said I would have to wait for an investigation w/ UPS that could take a LONG time. If they had contacted me sooner I could have ordered from another website regular shipping, but because of their non-response I had to pay an extra $32 to overnight from another site.
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Surprised to find organic ingredients have been switched out for non-organic when I opened up my...
Hi Wendi, we're so sorry for the condition of ingredients you received. This is not the experience we want any of our customers to have. So we may further look into this, we have sent you a direct message.
-The Sun Basket Team, HM