I had need to contact jib jab regarding an misunderstanding and my request that they assist in sorting it,
I politely asked for help outlining the issue, mwithin a couple of hours I received a standard acknowledgment.
Within a few more hours I received a very nice response, not a standard pre printed response, but obviously from a real person who had actually taken the trouble to read my request and investigated and resolved it.
I'm most impressed.
So much on line can be de humanised and computer response.
Thank you JibJab for your excellent Public Relations team.
Other on line sites could learn a lot from you