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Wendy S.

Honolulu, HI

Contributor Level

Total Points
160

2 Reviews by Wendy

  • MLBShop

7/20/23

I ordered a Mariners jersey and when I received it, the stitching on the sleeve was already unraveling. I contacted them and asked for a replacement or refund and she offered me free socks on my next order! Is that a joke?! Then she said she would send me another one but I would have to pay for shipping which is $25! I told her no way I'm going to pay more money for a sub standard product. Then she said they would refund me if I will ship it back but because I need to send it to China it will cost a lot! So these items are coming from China! Poor quality and horrible customer service. Do NOT buy anything from them! I thought they were a legit MLB site but I guess not. Don't know why MLB would allow this!

Tip for consumers:
This is a rip off site! They send poor quality products and don’t help you or address the problem when you contact them.

Products used:
Tried to order a mlb Seattle Mariners jersey but defective!

* MLBShop attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
  • JibJab

5/15/16
Verified purchase

Navigating the site is easy and putting it all together was fun. Watching the finished product was even better. The one thing I was a little disappointed in is that in order to download it as a video, you have to pay extra. You can send your video as a card, but in order to view it like a video I think you have to pay extra. Oh well, it's still fun and sending the video has a card isn't bad.

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