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It sounds great and probably is when everything works smoothly BUT when there's an issue, expect slow, unhelpful customer service and a terrible no refund policy.
My frozen / perishable order was shipped 3 days *after* the delivery date estimate when I placed it (it's COVID, so fine), then has been stuck in UPS for 5 days. Goldbelly service doesn't offer phone support, will not contact UPS on your behalf, and despite demonstrating that they cannot reliably do the very thing you're paying a massive premium for, refuses to issue a refund.
* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
W F.'s review of Goldbelly earned 5 Very Helpful votes
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I placed an order through Goldbelly for 4 pizzas from Pequod's in Chicago, IL. When we lived in...
- Ordered 1 item: delivery was to be for 14 feb. Did not arrive, and no notice of any kind. - 15...
Hi there! Thanks so much for taking the time to leave some feedback with us. We're so sorry your order was delayed with UPS. We did have to discontinue our phone support for a bit due to some volume that we needed some time to catch up with, but we are back up and running just in time for the holiday season. I see a team member was able to resolve this with you directly over our support email, and we are glad to see a resolution was made that was agreed upon by both parties. Take care!