I'm highly disappointed with dr jays. I ordered over $500 dollars and I didn't know that ups doesn't deliver to P. O. Box and dr jays didn't inform me of this. I had the auto update notification sent to my phone well I got a text staying my package was delivered so I go to get it to find out it's not there. I immediately contacted ups to be informed they did a address correct and it was the wrong address and they then said I needed to contact dr jays to file a claim in order for them to pay for their mistakes because the people denied receive a package. A few days later I get a email stating that my claim was denied and closed because it was delivered to the correct address. Dr jays then told me nothing can be done and I've lost my package and money and they got the exact location where it was sent to. To seek law enforcement help so I call ups to see what is going on ups stated they paid dr jays for my claim because it was a mistake on their end! But when I email them they tell my case is closed and they can't help me to email services I have sent several emails with no response.