Whitney F.

I used Shiply for a recent transport. On Shiply i found 407 drivers. They are a shell company that is very likely operating illegally in Canada from the US. They picked up my sprinter van and left it with the keys in it on the side of the road some 14 days later, I had to get the Toronto police involved. Long story short, I did get my van back after it being left in downtown Toronto for 5 days, and they never refunded me. Shiply did not help with this situation at all. They did not do their job and verify the companies they recommend or allow to operate on their website, this was obvious as 407 drivers was obviously a shell company, my mistake for trusting Shiply to be a intermediary. They do not offer any assistance during disputes, they took 3 days to reply to my email stating that my sprinter van was "stolen" when it was left in Toronto and the location was not disclosed to us. They did not offer a refund for their blatant incompetency and lack of verification of this company. They took no responsibility, So what value are they? The answer is none, they just take a fee and offer no assistance. Why bother using them and paying their fee is they offer absolutely no value and false sense of verification and safety.