Whitney H.

Wish I had seen these reviews before ordering from this company. I ordered a rug that came with a free rug pad, and requested a price match guarantee based on the company's claim that they would match the competitor's price AND give you a free rug pad. The order confirmation email included the rug & pad, and there was never any indication that I wasn't eligible for the free rug pad. Well the rug finally arrived, sans pad and when I call to figure out where the pad is, I find out that "two coupons cancel out" so I can't get the free rug pad and a price match. Even though this is the information specifically stated in their price match guarantee, and it doesn't show up on the website because of technical difficulties. Absolutely ridiculous.