William B.

Two incidents. One Costco.com shipped to an old address from ten years ago on a long closed account. Operator said I'd be credited and could re order. No credit ever happened. I drove to the old address and found the residents had received and just held onto it! Next problem with a price, I know now that phone help is useless, so I tried chat. No response. Tried again. No response. Bottom line. Costco is just too much trouble to do business with. My last membership, I went to the store one time in the whole year, as I rarely have an extra hour to stand in line. Store takes too long. Online can't ship and has no usable CSR.

I've been buying from B&H for over twenty years. Anything photographic or electronic I always check B&H before I buy--even for things I don't expect B&H to sell... because sometimes they do sell them. For photo items, I always go to B&H first. Good prices, superior service, and reviews worth the time.