william C.

I purchased a car last December from M&i. 3 hrs after I purchased it the car needed to be towed back to the dealer due to the air suspension failing. After 14 days I was told that the car had a bad leaking strut. Interesting how a two hour repair turned into a 14 day repair. After having to drive back to the dealer to pick up my 40k car I just purchased, less than 100 miles later the suspension is still failing and not working correctly. I had purchased the dowc extended warranty from M&i and was told to bring the car back to M&i for repairs to save on copay. I called the service shop they claim to have three separate times leaving a message twice and never got a call back. It is now March and I have driven the car less than 500 miles and i decided to take the car on a short drive and after getting about 20 minutes from home I get a low tire pressure warning light. I pull over and get out to a flat tire. You call dowc for a tow and guess what!? They don't have any service providers available and I am told to make calls myself to find a tow. I got the car towed and had to pay out of my pocket. After the tire was pulled off I was notified that the tire was extremely damaged and torn completely on the inside and it appeared the car was driving on a failing suspension causing wear on the tires causing tears. I was not surprised having to deal with the suspension from the time I purchased the car. I purchased two new tires for the car and got it back home. Soon as the shop notified me of the damage and their concern I reached out to Randy the manager at M&i and expressed my frustration, he had informed me that he would talk to the owner and let me know what they could do. We'll……. Three weeks later and no response. The place is a joke and the most unprofessional car dealership I have ever dealt with. I purchase new cars every two years so I've dealt with many dealerships and M&i by far is the worst. It was my mistake to think that buying a 40k car that it would have gone through a standard safety check and inspection prior to selling a car. There was clearly none of the above done on the car. It was unsafe and unroadworthy. The dowc extended warranty is a scam and completely worthless. I'm not surprised by there relationship with each other. So if your looking for a safe family vehicle that you don't want to worry about having any issues with? Do not buy from M&i! You've been warned!