William D.

We visited BI Design Studio in El Dorado Hills and was very impressed with the staff and service we received. We made an appointment to have someone come out to our house to measure and give us a estimate to have new LVP flooring installed. A representative for BI Design Studio arrived on time and was very professional and friendly. He did an excellent job of drawing out our floor plan and answered all our questions. We were looking forward to seeing their estimate and comparing it with other estimates we received from other installers. It has been three weeks and we still have not received a quote, that is too bad cause we would have liked to see what they had to offer. I read many of the reviews for their business and most are very favorable. Wish I could say the same.

We are planning on installing about 1400 sq/ft of new flooring in our home we saw the ad from Empire Today "cover one room at regular price and get any additional rooms for $50 each" so we called to have a sales person come out and measure our area of concern and give us a estimate. The sales person showed up on time but she had window dressing samples not floor samples. She apologized and told us there was no problem she could give us a quote for new flooring. To their credit the sales person was very pleasant and professional. We told her we were interested in the $50 room sale. She told us that it only applied to a few floor coverings and that she could save us $$ on other floor coverings. We told her we would like to know how much it would cost for the sale items, she did some calculations and gave us a figure that was aprox. $10K higher than other quotes we had previously obtained from other companies. When we asked her to explain her figures she could not. When we quoted their ad to her stating that the add did not mention it only applied to a few floor coverings, it only stated that the floor coverings in additional rooms would have to be of equal or lesser value of the main/largest room covered. She could not explain why, only that she could offer us a better deal if we went with other products. We asked her to give us a breakdown of the quote by room she said that Empire did not work that way their quote was all inclusive which included product and installation. She said that the sale did not include labor charges just the product cost. We asked her for the quote of the main room so we could figure the cost of the other rooms based on her entire quote. She told us she could not do that. Since her quote was more than twice that of several other vendors, we thanked her coming to our home and giving us a quote and that we would contact her if we decided to go with Empire. I would stay away from Empire Today since they do not stand behind their "Come-ON" add.