William D.

Bought a replacement drum from this company on 11/3/15 for my Brother HL-2280DW all in one printer. I received it in just a couple of days and installed immediately. I noted that as soon as I began to use it that my printed copies came out too light. I changed the preferences to max quality but still printing too light. Kept getting lighter with use and time so I called customer service at this company last night. The rep I spoke with tried to tell me that my problem sounded to her like a toner cart problem and I told her that I had just bought a new Brother OEM cart and installed and that would not be the problem. She wanted to argue the point and then wanted me to go through a series of tests beginning with unplugging my printer which I explained would be near impossible the way my office was set up. At no time did she offer to send a replacement drum so I finally gave up, thanked her for her time and terminated the call. Lesson learned, never buy anything from this company again!